Policy IV: Students’ Grievance

Each accredited institution must have an internal complaint or grievance procedure to resolve student complaints at the local level.

The school must describe its internal complaint process in the Institutional Self-Study submitted to School Education and it will be reviewed during the on-site evaluation, either special or regular.

Policy Requirements:

• The policy must be written and identified as a complaint or grievance policy
• Students must be informed of the policy at the beginning of the course or program
• The steps should be cleared noted down in the policy for the students to follow
• Forms must be made available for the students
• The forms must be retained and looked into, and also kept for School Education to review later